Personal shoppers for all your customers, no matter their needs — give them a shopping experience to remember
Your shop assistants can’t do it all at once. Let a chatbot clear the most menial and repetitive of queries – be it checking stock or remembering preferences – so they can move on to establishing rapport with your customers.
Free up mindspace to make better business decisions. Chatbots can manage your inventories, push promotions and collect customer data on your behalf — all so you can be out there doing what you need to.
Get your new hires up-to-speed quickly, with consistent provision of useful and engaging materials with constant supervision
There are so many things that your new hires need to catch up with. Our chatbot provides excellent guidance to a new environment along with engaging materials, tests of comprehension, progress tracking and reminding the users.
On your side, get a sense of how effective the current onboarding and training program is, based on progress data that the chatbot collects and iterate accordingly.
Delivers a range of consumer banking services via a chat
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A whole new level of banking — no more complicated apps, nor the hassle of calling call centres — everything is now on chat
Not a fan of waiting for the phone operator to tell which number to press to be redirected to relevant staffs? With its natural language understanding, your banking customers can speak as they do to the bank staff — minus calling customer service.
For the bank, it’s not just automating the consumer-facing conversation. The chatbot can perform actions such as reserving a stock with certain conditions or filing lost credit card reports.
Admit it, most customers would rather contact you and ask their questions directly than to even try finding it in your FAQs
It is indeed more convenient for a customer to engage in a conversation to retrieve the answers they need — less effort is used. Use a chatbot to handle these repetitive customer conversations, and give them immediate responses at anytime.
With its capability of natural language understanding, customer service experience will not be compromised by much. And, you are cutting the cost of customer service.
It’s annoying when people keep asking the Human Resource Department admin questions
Please dear colleagues, ask admin questions through a chatbot, and stop bothering HR peeps with the same questions: how many days of leave are left for me, what’s the Wi-fi password, etc. Ask the bot, and you’ll get an answer within seconds.
It happened earlier that a chatbot and artificial intelligence managed to identify flaws in the existing leave policies and the general sentiment of the employees towards the company.
Facilitates fault reporting and troubleshooting process
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Enable troubleshooting and problem-solving in a targetted manner
Fault reporting, IT support, and more — get an immediate response, with steps for troubleshooting and emergency contacts.
Classifying your problem quickly is the first step to getting things fixed. The chatbot then gives you intermediary troubleshooting steps to follow before contacting relevant personnel for help. From a paper jam in the printer to the paper jam in the toilet, the chatbot will get you the fix you need.
It’s beyond manpower management for IT Support or general facilities management. Conversational data will also help you track fault occurrences and your equipment’s life cycle, making for more informed business decisions and happy customers.