Why we do what we do
— automating conversations?

We believe that automation is the way we transform how we live and work. We see that it solves our major problems at work and improves the dynamics around it

We realize that in most jobs,
there will be tasks that are repetitive, transactional,
and menial

Tasks that we think undermine human potential. Over the years, we’ve devised technology to take over calculations, comparisons and compositions, but we’re still on the brink of automating conversations.

Why #1

Everything is now on chat

You know some of your business processes involve a lot of asking or responding to questions or requests from your colleagues — most of the time, they are all done via chat.

People are getting too comfortable with chatting. Chat is now more than just a means of communication. It is one of the simplest tools to get things done quickly, especially for collaborative work.

Everything is now on chat
Underemployment in many aspects of the society

Why #2

Underemployment in many aspects of the society

Underemployment is when people work in jobs that underutilize their skills, or are left idle in their jobs. People are being underemployed if they are working on low-value tasks — repetitive, menial, and transactional tasks.

Underemployment is hindering people from living up to their potential. They are not sharpening their skills, nor leading a prospective career direction.

Why #3

Advancement in Computing Power

Artificial Intelligence and machine learning technology are becoming mainstream. Today’s advanced computing power has enabled us to run numerous automation processes instantaneously  — e.g. a chatbot can reply in less than 1 second!

If that’s the case, why waste human potential on tasks that machines can do on our behalf?

Advancement in Computing Power

Using artificial intelligence and machine learning,
we create our chatbot solutions to automate workflows and conversations, such as..

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Botbot.AI in Action - Food & Beverage Chatbot
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Add items to cart

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Check your cart on the go

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Make payment via a chat

Dining experiences begin long before the food tasting

Make each interaction with your brand an impressive one. From reservations to orders, we craft delightfully intuitive conversations that personify your brand – every interaction counts!

Learn more about who’s dining with you from conversational data: their culinary preferences, most requested food items, and of course, feedback on your current menu!

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Botbot.AI in Action - Retail Chatbot
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Browse through product catalogue

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Check out product availability via a chat

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Get suggestions on the best alternatives

Personal shoppers for all your customers, no matter their needs — give them a shopping experience to remember

Your shop assistants can’t do it all at once. Let a chatbot clear the most menial and repetitive of queries – be it checking stock or remembering preferences – so they can move on to establishing rapport with your customers.

Free up mindspace to make better business decisions. Chatbots can manage your inventories, push promotions and collect customer data on your behalf — all so you can be out there doing what you need to. 

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Botbot.AI in Action - Onboarding & Training Chatbot
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Educate with engaging onboarding materials

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Test their comprehension

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Deliver an onboarding program via a chat

Get your new hires up-to-speed quickly, with consistent provision of useful and engaging materials with constant supervision

There are so many things that your new hires need to catch up with. Our chatbot provides excellent guidance to a new environment along with engaging materials, tests of comprehension, progress tracking and reminding the users.

On your side, get a sense of how effective the current onboarding and training program is, based on progress data that the chatbot collects and iterate accordingly.

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Botbot.AI in Action - Consumer Banking Chatbot
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Delivers a range of consumer banking services via a chat

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Provide useful additional information, before being asked for!

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Request more information for a more specific service

A whole new level of banking — no more complicated apps, nor the hassle of calling call centres — everything is now on chat

Not a fan of waiting for the phone operator to tell which number to press to be redirected to relevant staffs? With its natural language understanding, your banking customers can speak as they do to the bank staff — minus calling customer service.

For the bank, it’s not just automating the consumer-facing conversation. The chatbot can perform actions such as reserving a stock with certain conditions or filing lost credit card reports.

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Botbot.AI in Action - Customer Service Chatbot
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Cater to a range of service functions via a chat

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Provide adequate details — helpful and intuitive

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Appear in an appealing user interface

Admit it, most customers would rather contact you and ask their questions directly than to even try finding it in your FAQs

It is indeed more convenient for a customer to engage in a conversation to retrieve the answers they need — less effort is used. Use a chatbot to handle these repetitive customer conversations, and give them immediate responses at anytime.

With its capability of natural language understanding, customer service experience will not be compromised by much. And, you are cutting the cost of customer service.

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Botbot.AI in Action - Human Resources Chatbot
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Retrieve requested data via a chat

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Remind the user of required actions

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Send leave request via a chat

It’s annoying when people keep asking the Human Resource Department admin questions

Please dear colleagues, ask admin questions through a chatbot, and stop bothering HR peeps with the same questions: how many days of leave are left for me, what’s the Wi-fi password, etc. Ask the bot, and you’ll get an answer within seconds.

It happened earlier that a chatbot and artificial intelligence managed to identify flaws in the existing leave policies and the general sentiment of the employees towards the company.

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Botbot.AI in Action - Customer Service Chatbot
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Facilitates fault reporting and troubleshooting process

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Request more information for more targeted action

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Enable troubleshooting and problem-solving in a targetted manner

Faults reporting, IT support, and more — get an immediate response, troubleshooting and actionable

Chatbot helps classify your report and quickly gets you relevant personnel to troubleshoot and fix the problem. It ranges from a simple fix to a printer paper jam, to some electrical failures.

It’s beyond manpower management for IT Support or general facilities management. Chatbot’s data will help you track the fault occurrence and your equipment’s life-cycle.

You have some repetitive, menial, and transactional workflows that you want to get rid of?

Let’s talk about it, and get rid of your repetitive, menial, ad transactional tasks