Entries by Ken Jyi Lim

7 Best UX practices in Chatbot Design

No matter how amazing a chatbot’s backend and NLP is, if it suffers from poor UX, your users are unlikely to use it again. Afterall, the user really only interacts with the UX, so neglecting your UX in favor of other components is generally not recommended in the long run. Good chatbot UX design can […]