Back-Office Operations Chatbot

Increased efficiency in the back-office raises overall productivity level.

AI and chatbots come together to help the back-office operations department, the secret heroes of any company. Be it managing supply, procurement, logistics, or even manpower, people in the back-office are faced with immense responsibility and a virtual hand can make it easier for them. With a chatbot, making decisions by cross-referencing data becomes easier and quicker. Automating repetitive processes streamlines workflows and robust integrations extend the functionality of their existing software. All of this results in increased efficiency, productivity, and contentment.

Real-life use cases
Compare yourself or your department to peers with similar processes and standards.
Innovative workflows
Suggestions and advice on creating simple, innovative workflows that add a flourish to your tech adoptions, cut costs, and augment productivity.
Comprehensive, rich analyses
Detailed analyses on the ROI and cost-savings of adopting such technology.

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Our Back-Office Operations Case Studies

Facilities Management Case Study
Keeping people happy and the company running is a difficult task. Keep track of facility-centric operations while acting as an internal customer support with the aid of a chatbot. The bot categorises reports of failures within the facility, issuing tickets when necessary, and helps address employees’ queries within the company. As a result, troubleshooting takes less time, which increases productivity and leads to better management of manpower.
Procurement / Supply Chain Case Study
Maintaining stock and managing orders can be a tedious task. To the frustration of many, it is also repetitive. So, instead of wasting time on mechanical tasks, delegate your work to a bot. The chatbot takes stock of order lead time and consumption rate before pushing notifications to reorder products. In fact, you can also have the bot pre-fill order forms, based on metrics as simple as previous orders. This way, there is no need to configure your order every time a new one is submitted and the bot-aided company or department will never run out of stock, even with reduced supervision.
Logistics Case Study
You are waiting for a delivery, or maybe even having something delivered to someone else. You can’t possibly keep checking what the status is. There is other work that needs your attention! To help free your team’s time, the Logistics chatbot automatically compiles a summary of daily traffic and task reports, pushes delivery details, including real-time traffic, via chat, and tracks delivery status. But what if the address has changed or there’s some miscommunication? Botbot.AI’s tech provides real-time support for the delivery driver and so, changes in delivery details can easily be pushed to him or her. The cherry on top is the visually comprehensive representation of data, which makes it easy for everyone to stay in the loop. Who said logistics has to be a nightmare? With chatbots, it’s smooth-sailing.