Our chatbot remembers everything your customers have told it, as well as all requests that it received from each customer. It remembers your shoe size, the food you like, your address — the next time you are enquiring about shoes, it knows what size to get you.
Customers don’t like getting spammed with promotions and advertisements, unless the promotions are relevant to them. Having stored information on your customers’ preferences, you can selectively push only relevant offerings to each of your customers.
It’s industry-specific, but here are some examples
Almost all industries need this
Specifically for retail
Anything that involves physical products,
e.g. F&B and retail
Mostly for onboarding and training programs
Relevant for all industries
Every industry needs this