While conversing about a particular topic with our chatbot, you don’t need to repeatedly mention the topic. Just use ‘it’ and the chatbot will understand what ‘it’ is referring to. The bot understands the context of your conversation.
Similar to how humans converse with each other, they don’t mention the topic of the conversations repeatedly. They understand the topic and the context of their conversation. Our chatbot’s ability to recognize the context of conversation makes talking to the bot feel natural.
We design how the conversation should go. The chatbot should be leading the customers towards a specific goal.
With the designed conversation flow, we identify the intents that will take part in the conversation.
In each involved intent, we pass in some context to the conversation. There we go, a chatbot that could recognize the context of conversation.