Find out the numbers of customers are talking to the bot and the messages sent to the bot. It could indicate how receptive are your customers towards the implementation of the chatbot — you can also check out popular topics to complement these metrics.
Discover the top 10 topics that your customers are talking about. It might tell you their preferences, needs, demands, or complaints. Quickly react to these insights and never miss a chance to improve your business operations.
Check out the confidence score of the bot, as well as the ratio of bot and human handling the customer conversations. Low confidence scores and high percentage of humans taking over the conversations indicate that the chatbot needs more training.
The number of your customers talking to the chatbot
The number of new users as compared to the previous period
The number of messages that the chatbot received
The average number of messages sent by each user
Top 10 most frequently asked topics
Average confidence score of the bot — how confident the bot is while identifying the intent of user message
Ratio between the number of queries handled by the chatbot and by humans
The number of messages that the chatbot receives in a day