Find out the numbers of customers are talking to the bot and the messages sent to the bot. It could indicate how receptive are your customers towards the implementation of the chatbot — you can also check out popular topics to complement these metrics.
Know what your customers are talking about
Discover the top 10 topics that your customers are talking about. It might tell you their preferences, needs, demands, or complaints. Quickly react to these insights and never miss a chance to improve your business operations.
Review the performance of the chatbot
Check out the confidence score of the bot, as well as the ratio of bot and human handling the customer conversations. Low confidence scores and high percentage of humans taking over the conversations indicate that the chatbot needs more training.
Metrics you need to pay attention to — all are in our chatbot data analytics dashboard
Number of users
The number of your customers talking to the chatbot
Number of new users
The number of new users as compared to the previous period
Number of messages
The number of messages that the chatbot received
Number of messages per user
The average number of messages sent by each user
Top 10 most frequently asked topics
Average confidence score of the bot — how confident the bot is while identifying the intent of user message
Bot vs Human Ratio
Ratio between the number of queries handled by the chatbot and by humans
Message rate per day
The number of messages that the chatbot receives in a day
Botbot.AI is an enterprise productivity solution that drives performance through automating business processes using chat as an interface.