Tell the chatbot what it is supposed to do and how to do it. It’s similar to teaching a new team member how to do stuff — here, you’ll just need to do it once, and machine learning will get it smarter along the way.
There are times that the conversation gets too complex for an artificial intelligence product — or the chatbot has yet to encounter such situations — in which case, it’s always best to hand over the conversation to a person seamlessly
Any mobile apps, website, or popular messaging platforms — however, we always believe that using an existing channel would be best from the user’s perspective. No new app to install and nothing to get familiar with.
A big part of big data is conversational data. We don’t take the conversational data that the chatbot collects for granted. We crunch and visualize the data, so you can quickly have insight into your operations and/or your customers.
