There is so much information we can take from a conversation. It’s just a matter of how we process it and turn it into insights. Other than that, your goals largely affect the metrics that you should be looking at — the way you interpret the metrics might change, too!
Here at Botbot.AI’s data analytics dashboard, we present you the usage level of your chatbot, popular topics among your customers, as well as how well your chatbot performs.
Generally, the usage level may reflect how receptive your customers are towards your chatbot — or, how excited they are about the chatbot! Meanwhile, popular topics get you to surface potential problems or customer demands. Lastly, your chatbot’s performance can be seen via the percentage of a fallback occurrence, chatbot’s confidence score — see if you need to increase the training of your chatbot!