Our bots have been pre-trained to serve multiple industries

Regardless of industry, the bot has been trained to do all the reading and responding so you can focus on your important tasks. If there is something that requires your attention, it will be automatically flagged out and you will be notified.

Receive Enquiries

Let our chatbot be in the frontline supporting your customer-facing team. The chatbot will receive and respond to general enquiries and requests on your behalf — allowing you to focus only on the complex ones.

  • Multilingual

    Engage with your customers in the language that they are speaking. Our chatbot is fluent in multiple Southeast Asian languages, including localized languages such as Singlish and Manglish.

  • Multiplatform

    Always be in touch with your customers via the platform that they are familiar with. Our chatbot can be deployed on top of existing mobile apps, websites, e-kiosks, as well as popular messaging platforms.

Chatbot receives the enquiries on your behalf

Identify Intents

Upon receiving user enquiries and requests, the chatbot will process the sentences to identify the intent of the message. At the same time, the chatbot will run a sentiment analysis to determine user emotion reflected through the message.

  • Natural Language Processing

    While talking to the bot, your customers can speak in a way that they usually do when talking to humans. Its natural language understanding capability greatly improves the user experience in conversing with the chatbot.

  • Context Recognition

    Our chatbot recognizes the context of its conversation with your customers. The bot understands what ‘it’ is referring to — no need to mention any terms again and again when you are referring to the same thing.

Chatbot identifies the intent within the each enquiry it receives

Execute Actions

Following the intent that it has identified, the chatbot will return the required response or action that correspond to the intent and user sentiment. Depending on its type, the response can be in a text format, graph & chart, carousel, and more.

  • Seamless Integration

    Automate more workflows with integration with your database and system — CRM, HRM, POS, inventory system, and more. Get the bot to simply pull the data for you, or to perform some calculations for you.

  • Industry-specific solutions

    Each of our chatbot solutions have been pre-trained to serve a specific industry. We recognize that each industry has different workflows that are worth automating, and different customer profiles.

  • Built-in Memory

    The bot remembers all information that your customers provide it with — including personal data such as: shoe size, food preference, office address, etc — allowing it to always give your customers a personalized service experience.

Chatbot executes pre-determined workflow in accordance with the identified intent

Fallback Mechanism

If the chatbot receives a query that it has never been trained to handle — or if it is not confident enough while identifying the intent — the query will be directed to your staff, and they will take over the conversation.

  • Chat Agent

    At anytime, your personnel can take over the conversation between the chatbot and your customers. With a simple click of a button, the operation of the chatbot will be paused, so human personnel can converse with the customers.

When chatbot is unable to respond to the intent, the enquiry will be directed to human officers

Machine Learning & Optimization

All conversational data generated will be stored in the chatbot’s database and visualized via our data analytics dashboard. The conversational data will be used to improve the performance of the bot through machine learning.

  • Machine Learning

    All conversational data generated will be stored in the chatbot’s database and visualized via our data analytics dashboard. The conversational data will be used to improve the performance of the bot through machine learning.

  • Data analytics and reports

    Discover usage insights and listen to what your customers are talking about and what is popular among them — it helps you make informed business decisions. Also, you can review the performance of the bot, and improve accordingly.

Chatbot uses machine learning to replicate how human responds to a new query

Now you know how a chatbot works,
why not try talking to one?

Go ahead and have a chat with our Food Bot, Shopper Bot, HR Bot, and others!