Receive Enquiries
Let our chatbot be in the frontline supporting your customer-facing team. The chatbot will receive and respond to general enquiries and requests on your behalf — allowing you to focus only on the complex ones.

Let our chatbot be in the frontline supporting your customer-facing team. The chatbot will receive and respond to general enquiries and requests on your behalf — allowing you to focus only on the complex ones.
Upon receiving user enquiries and requests, the chatbot will process the sentences to identify the intent of the message. At the same time, the chatbot will run a sentiment analysis to determine user emotion reflected through the message.
Following the intent that it has identified, the chatbot will return the required response or action that correspond to the intent and user sentiment. Depending on its type, the response can be in a text format, graph & chart, carousel, and more.
If the chatbot receives a query that it has never been trained to handle — or if it is not confident enough while identifying the intent — the query will be directed to your staff, and they will take over the conversation.
All conversational data generated will be stored in the chatbot’s database and visualized via our data analytics dashboard. The conversational data will be used to improve the performance of the bot through machine learning.