Upon receiving a report, our chatbot will classify the issue according to the type of facilities — e.g. whether it’s regarding IT, electricity, or plumbing services. It will then note down what is from with the mentioned facility and ask for the exact location of the occurrence. Till then, the chatbot will direct this information to personnel of the identified facilities to troubleshoot and resolve the issue. It saves a lot of the personnel’s time in identifying the problem and who should go repair it.