Providing remarkable dining experience from even before customers reach the restaurant
Having friendly waiters is great, but the chatbot makes the dining experience remarkable with perfect knowledge of the restaurant’s offering and customer relationship management (CRM) capabilities
Essentially, it will be your gracious, helpful service staff
Food ordering can be as simple and convenient as typing in chat
Make table reservation
Instead of making a call, your customers can simply send a chat to the chatbot, and tell the bot when you’re coming. Then, just wait for a confirmation from the bot.
Take orders right
If you know what you are craving for, simply type in what you want to eat. Alternatively, you can ask the chatbot to show you the menu.
Note down special requests
After ordering your food, you might want to make it less spicy or less oily. Don’t keep it to yourself. Let the chatbot know, and it will get you your perfect order.
Collect payments and send receipts
With all this cashless movement, you can make payment via chat as well. The chatbot will bring you to a secured portal to make a payment.
Quick, but not rushed service
Incorporating a chatbot into your restaurant’s front-line operations can greatly bolster customer satisfaction by providing a quick and easy way to getting their favourite food and a table to dine in. At the same time, it increases the effectiveness of your operations, as your staff can focus on providing services that the chatbot can’t, e.g. delivering food to the table.
Strategize and improve operations
Beyond automating the customer-facing side of the restaurant operations, our chatbot provides you insights for operations improvement. Data analytics could tell you the number of customers coming at a time and what are the most ordered food items on the menu — giving you further insight to predict demand, manage customer turnout, and scale your staffing accordingly.
Customer Loyalty Made Easy
The chatbot can also be utilized as a CRM and sales tool. Gather more information about customer preferences through the chat history, so you’ll be able to craft custom promotions to entice them to return for seconds!
Not only a restaurant chatbot, we have some others too!
Personal shoppers for all your customers, no matter their needs — give them a shopping experience to remember
Your shop assistants can’t do it all at once. Let a chatbot clear the most menial and repetitive of queries – be it checking stock or remembering preferences – so they can move on to establishing rapport with your customers.
Free up mindspace to make better business decisions. Chatbots can manage your inventories, push promotions and collect customer data on your behalf — all so you can be out there doing what you need to.
Get your new hires up-to-speed quickly, with consistent provision of useful and engaging materials with constant supervision
There are so many things that your new hires need to catch up with. Our chatbot provides excellent guidance to a new environment along with engaging materials, tests of comprehension, progress tracking and reminding the users.
On your side, get a sense of how effective the current onboarding and training program is, based on progress data that the chatbot collects and iterate accordingly.
Delivers a range of consumer banking services via a chat
Provide useful additional information, before being asked for!
Request more information for a more specific service
A whole new level of banking — no more complicated apps, nor the hassle of calling call centres — everything is now on chat
Not a fan of waiting for the phone operator to tell which number to press to be redirected to relevant staffs? With its natural language understanding, your banking customers can speak as they do to the bank staff — minus calling customer service.
For the bank, it’s not just automating the consumer-facing conversation. The chatbot can perform actions such as reserving a stock with certain conditions or filing lost credit card reports.
Admit it, most customers would rather contact you and ask their questions directly than to even try finding it in your FAQs
It is indeed more convenient for a customer to engage in a conversation to retrieve the answers they need — less effort is used. Use a chatbot to handle these repetitive customer conversations, and give them immediate responses at anytime.
With its capability of natural language understanding, customer service experience will not be compromised by much. And, you are cutting the cost of customer service.
It’s annoying when people keep asking the Human Resource Department admin questions
Please dear colleagues, ask admin questions through a chatbot, and stop bothering HR peeps with the same questions: how many days of leave are left for me, what’s the Wi-fi password, etc. Ask the bot, and you’ll get an answer within seconds.
It happened earlier that a chatbot and artificial intelligence managed to identify flaws in the existing leave policies and the general sentiment of the employees towards the company.